Help Me Fix: our latest service updates

In 2023, we introduced the Help me Fix service, a groundbreaking solution designed to save our landlords money and streamline maintenance support for tenants. This innovative service connects tenants directly with engineers via video call when they report certain maintenance issues during their tenancy, saving our landlords the cost of multiple call out charges. By enabling professional triage and guidance through video, many problems are resolved immediately, reducing costs, delays and unnecessary wear and tear.

How has Help me Fix benefitted landlords?

Since its launch, Help me Fix has delivered remarkable results. Landlords across the AIG group, which includes JNP, have collectively saved £137,000 in call-out charges. Engineers successfully resolved over 580 issues during video calls, while another 1,840 were diagnosed, allowing for a first-time fix when an engineer visited the property.

Introducing AI-driven triage technology

Building on this success, we began a trial in October that introduced AI-driven triage technology. This enhancement automatically evaluates certain maintenance reports before they reach an engineer, providing quicker diagnostics and cost-free solutions which are included in our service fees. During the busy winter period, the new integrated AI technology successfully handled 45% of reported cases, further cutting costs and improving speed of resolution for landlords and tenants alike.

With the AI trial proving highly effective, we are delighted to make this service available to all our landlords. At JNP, we are forward-looking, embracing innovation to provide outstanding value and service. This is why we are delighted to offer services such as Help me Fix where we combine human expertise with cutting-edge technology, to protect your investment and keep your tenants happy and safe.